MESSAGING

SMS Terms & Conditions

Effective September 13, 2026

Program description

Sant Research uses this number for customer care and company-internal communication: resolving issues, appointment scheduling and reminders, troubleshooting, general support inquiries, and operational notifications from our laboratory systems to staff. Messages are conversational, one to one, and transactional. We do not send marketing or promotional messages.

How you opt in

You receive messages only after you have given us your mobile number during a support or project engagement and asked to be contacted by text: in writing (email), verbally, or by texting our number first. Staff receive operational notifications as part of their work. Consent is not a condition of any purchase.

Message frequency

Message frequency varies with your engagement and with activity in the lab; typically a few messages per conversation. Message and data rates may apply.

Opting out and help

Reply STOP at any time to stop receiving messages. You will get one confirmation message and nothing further.
Reply HELP for help, or email [email protected].

Sample messages

Sant Research: Hi Mark, this is Sant Research. Your controller board is repaired and tested. Pickup or ship? Reply with your choice. Reply STOP to opt out, HELP for help.

Sant Research: Reminder, your appointment is tomorrow, Tue Sep 16 at 10:00 AM at the lab. Reply C to confirm or R to reschedule.

Sant Research: Thanks for the photos. The fault is the 12V regulator, not the harness. I can swap it for $45 plus parts. Want me to go ahead?

Sant Research: Lid print finished on the X2D, 133 layers, no support failures. Printer is idle. Reply if you want the next plate queued.

Carriers and automated messages

Carriers are not liable for delayed or undelivered messages. Supported on all major US carriers. Messages may be composed or handled by automated systems on our behalf; see our Terms of Use.

Privacy

How we handle your information, including that mobile opt-in data is never shared with third parties for marketing, is described in our Privacy Policy.

Contact

Sant Research · Los Angeles South Bay, California · [email protected]